How do you create a real connection in the workplace? How do you go beyond the moment of a conversation? Do you need to? Jamie explores why genuine attempts to relate can create working relationships that outlast the transaction at hand. Why some working relationships should go beyond the transaction A [...]

Jamie introduces the technique of noticing narratives, explains how to apply it, and discusses its potential benefits for communication. If you pay close attention, you’ll notice that no matter what people say or write, they are always sharing their narrative with you, whether they mean to or not. First, why do [...]

Keeping conversations in a state of flow allows us to build relationships and ensure we get things done. The thing that sustains flow is trust. So how should we behave in a conversation to build and keep that trust? Jamie shares the concept of predictable safety. A practical way of thinking [...]